healthcare operations - Farid Fadaie

The AI Front Office: Why Conversational AI Is Healthcare’s First Real Operational AI Use Case

Post author:Farid Fadaie
Post published:July 7, 2026
Post category:AI Healthcare

Conversational AI in healthcare works when it becomes an AI front office: multilingual, integrated, safe, and reliable enough to improve patient access and reduce operational burden.

Hi, I’m Farid Fadaie, cofounder and CEO of Viva AI. I live in the San Francisco Bay Area and build products at the intersection of AI, dental operations, and healthcare.

My path started in engineering and moved into product leadership, company building, and operating dental businesses firsthand. Before Viva AI, I helped build privacy and peer-to-peer products at BitTorrent, led engineering and product teams at scale, and founded or helped grow companies in dental technology, including 2Dental and Soothing Dental.

This site is where I write about AI, dentistry, product, engineering, privacy, and the practical lessons that come from building software for real operations.